Terms of service

Terms & Conditions

Welcome to CINNACLE. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.

1. About CINNACLE

CINNACLE is a fragrance brand offering premium perfumes and related fragrance products through its online store.

The terms “CINNACLE”, “we”, “us” and “our” refer to Cinnacle Perfumes. The terms “you” and “your” refer to the customer or visitor using our website.

2. Website Use

You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

Use the website for any unlawful or fraudulent purpose.
Attempt to gain unauthorized access to the website or its systems.
Copy, reproduce or misuse our content, branding, images or designs without permission.
Interfere with the security or normal operation of the website.

3. Products & Product Information

We make reasonable efforts to ensure that product descriptions, fragrance information, images and other product details displayed on our website are accurate.

However, actual product appearance, packaging or colour may vary slightly from images shown on screen due to photography, lighting and display settings.

Fragrance perception may also vary from person to person.

4. Pricing

All product prices displayed on the website are subject to change without prior notice.

The applicable price at the time of placing your order will be the price charged to you.

Any applicable shipping or other charges will be displayed at checkout before payment.

5. Orders & Payment

By placing an order, you confirm that the information provided by you is accurate and complete.

CINNACLE reserves the right to cancel or refuse an order in circumstances including:

Product availability issues
Incorrect pricing or product information
Suspected fraudulent activity
Incorrect or incomplete customer information
Technical or payment-related errors

Orders are processed after successful payment confirmation.

6. Shipping & Delivery

Orders are generally processed and dispatched within 1–2 business days.

Estimated delivery is generally 3–7 business days, depending on the delivery location and courier service.

Shipping charges, where applicable, will be displayed at checkout.

Delivery timelines may be affected by circumstances beyond our control, including courier delays, weather conditions, public holidays, transportation disruptions or incorrect delivery information.

Please refer to our Shipping & Delivery Policy for further details.

7. Cancellation, Returns & Refunds

Cancellation, return, replacement and refund requests are subject to our Refund & Cancellation Policy.

Due to hygiene and product-safety considerations, opened or used perfume products may not be eligible for return.

If you receive a damaged, defective or incorrect product, please contact us within the specified time mentioned in our Refund & Cancellation Policy.

8. Intellectual Property

All content available on the CINNACLE website, including but not limited to:

Brand name and logo
Product names
Product images
Photography
Graphics
Website design
Text and written content

is owned by or licensed to CINNACLE and is protected under applicable intellectual property laws.

You may not reproduce, modify, distribute or commercially use our content without prior written permission.

9. Promotions & Discount Codes

Promotional offers, discount codes and campaigns may be subject to specific terms, validity periods and eligibility requirements.

CINNACLE reserves the right to modify, suspend or discontinue any promotional offer without prior notice.

Unless specifically stated otherwise, promotional codes cannot be combined with other offers.

10. Third-Party Services & Links

Our website may use third-party services such as payment gateways, courier services, analytics providers and other service providers.

We are not responsible for the independent policies, availability or practices of third-party websites or services.

11. Accuracy of Information

We make reasonable efforts to keep website information accurate and updated. However, occasional errors, omissions or inaccuracies may occur.

CINNACLE reserves the right to correct errors and update information at any time without prior notice.

12. Limitation of Liability

To the maximum extent permitted by applicable law, CINNACLE shall not be liable for indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

13. Changes to These Terms

CINNACLE reserves the right to update or modify these Terms & Conditions at any time.

Any changes will become effective when the updated version is published on this website.

Your continued use of the website after such changes constitutes acceptance of the updated Terms & Conditions.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms & Conditions or the use of this website shall be subject to the jurisdiction of the appropriate courts in Amritsar, Punjab, India, to the extent permitted by law.