Refund policy
Refund & Cancellation Policy
Return Eligibility
Perfume and fragrance products are non-returnable once opened or used due to hygiene and product-safety reasons.
Returns or replacements may be accepted only in case of a damaged, defective or incorrect product received from our end.
Reporting Time
Any damaged, defective or incorrect product must be reported within 48 hours of delivery.
Please provide your Order ID along with clear photographs/videos showing the condition of the package and product.
Non-Returnable Products
- Opened or used fragrance products
- Products damaged due to customer handling
- Products without original packaging
- Products purchased during sale/clearance/discount offers, except where required by applicable law
Return Process
Once your request is reviewed and approved, our support team will provide further instructions regarding return or replacement.
Refunds
Approved refunds will generally be processed to the original payment method after the returned product has been received and inspected.
Cancellation
Cancellation requests can be made before the order has been dispatched. Once an order has been dispatched, cancellation may not be possible.
Contact
Email: care@cinnacle.com
Phone: +91 9780445330